Privacy Policy

At TCTodds, we respect your privacy and are committed to protecting your personal data. This Personal Data Protection Policy explains how we collect, use, store, and protect the personal information you provide to us in compliance with the Personal Data Protection Act (PDPA).

Information We Collect

We collect the following types of personal data when you interact with our website, make a purchase, or communicate with us:

  • Contact Information: Name, email address, phone number, shipping address.
  • Payment Information: Credit/debit card details, billing address.
  • Other Information: Order history, browsing behaviour on our website, feedback, and inquiries.

How We Use Your Information

The personal data we collect will be used for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding your order status, updates, promotions, and customer service inquiries.
  • To improve our products, services, and website experience.
  • To comply with legal obligations.

Data Security

We are committed to keeping your personal data secure. We take appropriate physical, electronic, and managerial measures to safeguard and protect your personal information from unauthorized access, alteration, or disclosure.

Your payment information is processed through secure payment gateways and is not stored on our systems.

Sharing of Personal Data

We do not sell or share your personal data with third parties, except for:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., delivery companies, payment processors) to fulfil orders and provide services to you.
  • Legal Obligations: If required by law or to comply with legal processes, we may share your information with law enforcement agencies or regulatory bodies.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccuracies in your personal information.
  • Withdraw consent for the use of your personal data at any time (except where required for legal reasons).
  • Request the deletion of your personal data (subject to legal or contractual restrictions).
  • If you wish to exercise any of these rights or have concerns about how we handle your data, please contact us at info@thecuddlytodds.com.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law or contractual obligations.

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience. These technologies help us improve our site, understand user behaviour, and personalize your experience.

You can control cookies through your browser settings.

Updates to This Policy

We may update this Personal Data Protection Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and you may review this policy periodically.

Contact Us

If you have any questions or concerns about this policy, or if you wish to exercise your rights under the PDPA, please contact us at info@thecuddlytodds.com.